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enjoyner

Support

Enjoyner Support

Promise: Every traveler receives proactive care before, during, and after their adventure.

How We Support You

  • Pre-trip planning: Dedicated specialists double-check itineraries, transportation windows, dietary notes, accessibility needs, and weather contingencies.
  • During your trip: 24/7 monitoring team, WhatsApp concierge, and real-time operator coordination to keep everything smooth.
  • Post-trip follow-up: Feedback surveys, loyalty perks, and issue resolution within 48 hours.

Priority Support Tiers

Essentials

Email responses within 12 business hours, live chat during working hours, multilingual knowledge base.

Premium

Dedicated travel concierge, 2-hour response window, curated local tips, and flexible change assistance.

Enterprise

Corporate dashboards, contract rates, pre-approved traveler profiles, and on-site coordinators.

Escalation Path

  1. Chat with our frontline specialists via the Help Center.
  2. Raise a case with the Duty Manager for urgent disruptions.
  3. Escalate to the Experience Director for complex incidents or group travel support.

Service Level Objectives

Standard queries: under 6 hours. Urgent booking changes: under 30 minutes. Safety incidents: immediate callback.

Contact

Email support@enjoyner.com or call +971 50 123 4567. We are always one message away.